Our Commitment
Northern Star Support Services is committed to providing safe, respectful, and high-quality supports. We value feedback and view complaints as an opportunity to improve our services.
You have the right to raise concerns, provide feedback, or make a complaint without fear of retribution, and we will ensure your voice is heard and respected.
What You Can Provide Feedback About
You may provide feedback or make a complaint about:
- The quality of supports or services received
- Staff conduct or professionalism
- Communication or service coordination
- Safety or wellbeing concerns
- Any experience that does not meet your expectations
Feedback can be positive or constructive — both help us improve.
How to Make a Complaint or Provide Feedback
You can raise feedback or complaints in the following ways:
- Speaking directly with a staff member or manager
- Contacting us by phone or email
- Submitting feedback in writing
- Asking a trusted person, advocate, or nominee to speak on your behalf
We can also provide support or communication assistance if required.
What Happens After You Raise a Complaint
When a complaint or concern is received, we will:
- Acknowledge your complaint promptly
- Listen carefully and respectfully
- Investigate the matter fairly and confidentially
- Keep you informed of progress
- Work towards a resolution as quickly as possible
We aim to resolve complaints in a timely, transparent, and person-centred manner.
Confidentiality and Fairness
All complaints and feedback are handled confidentially and without judgement. Making a complaint will not affect your access to supports or services.
External Complaints Options
If you are not satisfied with our response, or prefer to make a complaint externally, you may contact:
NDIS Quality and Safeguards Commission
📞 1800 035 544
🌐 www.ndiscommission.gov.au
You may also seek support from an advocate or independent complaints service.
Contact Us
To provide feedback or make a complaint, contact:
Northern Star Support Services
📧 Email: Admin@NorthernStarSupport.com
📞 Phone: 0414 691 868
Continuous Improvement
We regularly review feedback and complaints to improve our services, staff training, and participant experience.
Your feedback helps us grow and deliver better outcomes.
