Northern Star Support Services is committed to protecting your privacy and handling your personal information with care, transparency, and respect. We collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS Practice Standards.

This Privacy Policy explains how we manage your personal information when you engage with our services, visit our website, or communicate with us.

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What Information We Collect

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We may collect personal information including, but not limited to:

• Your name, date of birth, and contact details
• NDIS number and plan details
• Information about your supports, goals, and service needs
• Health or disability-related information relevant to service delivery
• Emergency contact details
• Feedback, complaints, or correspondence
• Website enquiry information submitted through forms

We only collect information that is necessary to provide safe, effective, and compliant supports.

How We Collect Personal Information

Personal information may be collected when you:

• Enquire about or access our services
• Complete intake or consent forms
• Communicate with us by phone, email, or online
• Provide information through our website
• Participate in meetings, reviews, or service planning

Where possible, we collect information directly from you or your authorised representative.

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How We Use Your Information

Your personal information is used to:

• Deliver NDIS supports and services
• Coordinate and manage your supports
• Meet NDIS Quality and Safeguards requirements
• Communicate with you or your nominated contacts
• Manage billing, reporting, and record keeping
• Improve our services and participant experience
• Comply with legal and regulatory obligations

We do not use your information for marketing without consent.

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Disclosure of Personal Information

We may share personal information only when required, including with:

• NDIS partners (such as the NDIA)
• Allied health professionals or service providers involved in your supports
• Support coordinators, plan managers, or nominees (with consent)
• Regulatory bodies where required by law

We do not sell or trade personal information to third parties.

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Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes:

• Secure electronic record systems
• Restricted access to sensitive information
• Confidentiality obligations for staff and contractors

Personal information is retained only for as long as required by law or NDIS record-keeping obligations.

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Accessing or Correcting Your Information

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

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Website and Online Privacy

Our website may collect limited information such as IP addresses or browser data for analytics and performance purposes. This information does not identify you personally.

We may use cookies to improve website functionality. You can adjust your browser settings to manage cookie preferences.

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Complaints About Privacy

If you have concerns about how your personal information is handled, you may contact us directly. We take privacy complaints seriously and will investigate promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Contact Us

For privacy-related enquiries, access requests, or complaints:

Northern Star Support Services
📧 Email: Admin@NorthernStarSupport.com
📞 Phone: 0414 691 868

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Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legislation or our practices. The most current version will always be available on our website.